Industry

Telecommunications Service Analytics

Completely automate service reporting for your wholesale and retail customers.

Capabilities

Site Lantern offers a multi-tenanted service reporting solution that telecommunications companies use to provide reports and dashboards to their wholesale customers and their direct retail customers. Site Lantern enables you to completely automate your service reporting. Our streamlined custom reports and dashboards instantly render user-friendly statements for your customers, making your business more accessible and transparent.

Our configurable data analytics solution and business intelligence empower managers to build reports according to their evolving needs, instantly and efficiently. Our data visualisations let you customise and reorganise reports flexibly, and the dashboards include a handy drag-and-drop feature that groups segments of information, filters through the clutter and delivers insight on the go.

We are also equipped to manage all your IoT cloud-based services and public IoT devices comprehensively. Site Lantern is the platform that connects not only devices and assets, but also your network, your data and your IoT business.

Multi-tenanted

One platform serving your resellers (B2B2C) and direct customers (B2B).

Fully automated provisioning

Accounts, product-to-service mapping and dashboards created without manual work.

Near-real-time metrics

Performance and availability data pulled from your NMS tools.

How the service reporting works

Provision from your CRM

Integrates with your CRM system and collects which products have been purchased by which customers
Automatically creates user accounts for customer dashboard access and emails the customer their login details
Automatically maps products from the CRM to services in the service management system
Maps service-to-network-resource relationships from the network management system

Self-service dashboards for your customers

Automatically collects the relevant metrics from your network performance and availability management systems
Makes self-service reporting dashboards available to the end customer

Additionally, Site Lantern allows you to

Gather and process data collected from your network, IoT devices, applications and other sources in real time
Combine near-real-time data with historical data to see trends
Track the performance of your network
Augment network performance
Reduce inefficiencies in your network
Give sales insight into how customers consume their services and which services need upgrading
Provide customers with the highest quality of service through easy-to-manage SLA levels
Discover which devices are generating issues, reveal patterns and trends, report and analyse anomalies, and drill down within user dashboards to every detail of a given service
Raise alarms and notify customers for an enhanced customer experience

Have a problem that needs to be solved?

Get in touch and we will help you unshackle your business with Site Lantern. It’s no ordinary analytics platform.